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FREE DELIVERY ON ALL ORDERS OVER £50
FREE DELIVERY OVER £50
Terms and Conditions Background

Introduction

 

These terms and conditions govern your use of www.bambinomio.com, www.bambino.co.uk, www.bambinomio.com.au and all associated web addresses; by using our website you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, then we advise that you do not use our website. It is advisable that you check these terms and conditions from time to time. As the Bambino Mio website evolves then we may be required to change our terms and conditions.

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

Copyright of all text and images used on this website belongs to Bambino Mio Ltd or are used with permission from third party copyright owners. We welcome you to download our materials provided onto a single personal computer and to print hard copy portions of this website, but in each case these copies can only be used for your own personal use. No part of this website may be reproduced or transmitted, in any form, for any other purpose, unless permission has been sought. Under no circumstance must any material on this website be edited or modified. For permission to use any of the information and images on the website for any other reasons than personal use, please contact +44 (0)1604 883777 or e-mail enquiries@bambinomio.com.

You are prohibited from posting or transmitting to or from this website any material:

a) that is in breach of privacy and which may cause annoyance or inconvenience.

b) for which you have not obtained all necessary licences and/or approvals.

c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

The information on this website is provided free-of-charge to all users. Whilst we aim to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; we do not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

At present there are no areas of the company’s website where access is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

Our terms and conditions are governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England. By using this website you hereby commit to the jurisdiction of such courts for such purposes.

As a company we have no control over links to our website, this may be done through hypertexts or other links. As we have no control over linked websites, we are not responsible for the content of the linked websites. If you use these links you do so at your own risk. Any person or company that wishes to provide a linked Internet Website must seek prior written permission from the company.

Except as specifically stated on this website, to the fullest extent permitted at law, neither the company nor any of its affiliates, directors, employees or other representatives, will be liable (whether under contract, tort, statute or otherwise) for any damages, losses, costs or expenses arising out of or in connection with the use of this website.

The company accepts no responsibility or liability in relation to the content of any material posted on this website by third parties.

Personal Details

 

If you would like to order any products from our website then you will need to provide us with certain details:

You will be asked to enter information such as your name, address, email address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.

Orders

 

The technical steps required to create a contract between you and us are as follows:

a) You will be guided through the ‘checkout’ process by a series of instructions. If you want to correct any errors you have made, you can do so by clicking the ‘continue shopping’ button or the ‘back’ button on your browser.

b) You place the order on our website by clicking the ‘place order’ button at the end of the ‘checkout’ process.

c) We will send you an email to acknowledge that we have received your order. Please note that you may be contacted by Bambino Mio if your order cannot be fulfilled or will be delayed once stock and identity checks have been carried out.

d) If you change your mind or you simply want to cancel your order for any reason, then you can do so at any time either before you receive a dispatch confirmation email from us.

e) To cancel your order, please contact customer services team on enquiries@bambinomio.com

Pricing

 

The products prices on our website are inclusive of UK VAT but exclusive of local taxes, import duties and clearances. Bambino Mio are not responsible for any such taxes including VAT, duties or clearances which may become payable.

The price of the products and our delivery charges will be as quoted on our website from time to time.

Products, prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.

Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. Where we recognise that we have charged the incorrect price, we will contact you to see what you want to do. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the goods to you at the incorrect lower price.

Payments will be taken immediately on order. Payment for all products must be made by one of the methods offered during the ‘checkout’ process.

Products

 

Each product is sold subject to its product description which can be found on the particular web page for the relevant product.

Please note the following with regards to all product descriptions on our website:

a) We reserve the right to alter specifications without prior notice. This will not affect any orders for which you have already received a dispatch confirmation.

b) All sizes and weights are given as a guide only and are approximate.

c) A name given to a product is not necessarily representative of its colour, for example, cola cube is actually pink. If you have a specific requirement or are unsure as to the exact colour, please contact our customer services team.

 

OUR GUARANTEE

All Bambino Mio products are covered by a 12 month guarantee from date of purchase. Bambino Mio will replace any product within a 12 month period that it considers faulty and has been cared for correctly and deemed not to have experienced problems due to general use.

Our guarantee does not cover products that have been subjected to excessive or incorrect laundering; the definition of excessive laundering includes but is not limited to:

a) Consistently washing at 60 degrees and above

b) Regular tumble drying (Note: regular tumble drying can and will reduce the lifespan of the miosolo all-in-one nappy and the miosoft nappy cover)

c) Extra rinses before and after ‘normal washing’

d) Leaving nappies outside for prolonged periods of time

e) Exposure to freezing temperatures

f) Using harsh and abrasive products to clean and soak nappies

g) Incorrect soaking of products in miofresh (Note: you must not soak the outer of the miosolo all-in-one nappy or the miosoft nappy cover)

All of the above will result in premature deterioration of your nappies, this is not deemed as proper care and therefore your guarantee will be void.

Bambino Mio’s decision is final.

 

Caring for your products

The washing instructions on all Bambino Mio garment labels state the maximum laundering conditions and are not what Bambino Mio recommend to maximise the life of their products. To get the best out of your nappies we recommend washing regularly at 40°C with one scoop of miofresh nappy cleanser and air drying them. Washing regularly at higher temperatures and frequent tumble drying can result in premature deterioration of your nappies.

General use

Reusable nappies are categorised as children’s clothing, as with all clothing you must take into consideration the general use of the product. This includes; how often you are washing and how many nappies you have in your stash. E.g. if you have a large rotation of nappies and are washing once per week and compare this to 10 nappies which are washed every day, the general use of the product is significantly different. We will take general use into consideration and this will be bespoke for each customer.

Birth to potty

‘Birth to potty’ is a term related to fit, not the lifespan of a nappy. Bambino Mio do not claim that the lifespan of your nappy should or will last until babies are potty trained. Although the term relates to fit, this is true for most, but due to the wide range of babies’ shapes and sizes, this cannot be guaranteed.

Preloved

Proof of purchase must be provided, without proof of purchase your guarantee will be void. Preloved nappies will not be replaced.

Third Parties

Bambino Mio will exchange any damaged or faulty products covered by our guarantee. Bambino Mio will replace products which have been purchased from third parties providing that they are an official Bambino Mio stockist and a proof of purchase is provided. If products are damaged or a manufacturing fault has been identified Bambino Mio will pay for the products to be returned. If customers believe products to be faulty and are sending them back for inspection then the cost of this is to be met by you. If a manufacturing fault is identified then customers will be reimbursed for the cost of postage. A refund can only be obtained by the original seller. 

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Bambinio Mio Ltd

12 Staveley Way,

Brixworth,

Northampton

NN6 9EU

UK