Bambino Mio delivery and returns Bambino Mio delivery and returns

Delivery

Delivery in Australia

A standard delivery charge of $9 is applied to ordered delivered to mainland Australia. We aim to deliver all orders within 5-7 working days. This shipping service is not tracked.

Delivery to the above territories is free on all orders over the value of $100.*

While we endeavour to meet such time scales, we do not undertake to dispatch products and/or commence Services by a particular date or dates and shall not be liable to you in respect of delays or failure to do so. Bambino Mio cannot be responsible for delays in product delivery as a result of circumstances beyond the company's control.

If you refuse or fail to take delivery of Products provided in accordance with these Terms, Bambino Mio cannot be held liable for any risk of loss or damage to the Products.

*Exclusions apply.

Worldwide delivery

If you live outside of Australia and wish to place an order please use the country selection in the top right hand corner of this webpage to select your country. If your country of residence is not listed, please contact us at [email protected]

Returns

REFUNDS & EXCHANGES

If you would like to return or exchange a product purchased directly from us please contact [email protected] with your enquiry and reason for return.

Bambino Mio will refund or exchange any product purchased directly from its online store providing products are in saleable condition and within 35 days of purchase (proof of purchase is required).

When returning products we advise you obtain a proof of posting. Bambino Mio cannot accept responsibility for returned items that are lost/damaged in the post.

Please note, due to the nature of the product if the product has been washed or worn the item is deemed ‘not saleable.’

ORDER DISCREPANCIES

If there is a problem with your order for which Bambino Mio are responsible please email [email protected] with details of your enquiry.

RETURNING OR EXCHANGING DAMAGED OR FAULTY PRODUCTS

Bambino Mio will exchange or replace any damaged or faulty products covered by our guarantee. View our guarantee to see full details.

Bambino Mio can only replace products which have been purchased directly from its online store at www.bambinomio.com/au.

If products are damaged or a manufacturing fault has been identified Bambino Mio will pay for the products to be returned.

If you believe your products to be faulty please contact us at [email protected]

PRODUCTS PURCHASED FROM THIRD PARTIES

Any products purchased from third parties must be returned to third parties.

Bambino Mio can offer help and advice on how to use products or help determine if there is any damage or manufacturing faults. However, if appropriate a refund / replacement can only be obtained from the original seller.