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Bambino Mio delivery and returns

Delivery

Delivery in the UK

STANDARD DELIVERY:

A standard delivery charge of £3.95 is applied to orders delivered to mainland UK (Includes Channel Islands, Scottish Highlands and Islands and Northern Ireland).

Delivery to the above territories is free on all orders over the value of £50.*

We aim to despatch all Products within 3-5 working days within the UK. While we endeavor to meet such timescales, we do not undertake to dispatch Products and/or commence Services by a particular date or dates and shall not be liable to you in respect of delays or failure to do so. Bambino Mio cannot be responsible for delays in Product delivery as a result of circumstances beyond the company's control.

If you refuse or fail to take delivery of products provided in accordance with these Terms, Bambino Mio cannot be held liable for any risk of loss or damage to the products.

*Exclusions apply.


NEXT DAY DELIVERY:

A next working day delivery option is available on all orders to Mainland UK (Excludes Channel Islands, Scottish Highlands and Islands, Northern Ireland and Ireland) placed before 1pm.

A next day delivery charge of £5.95 will be applied to all orders.

Delivery will be made on the next working day (Monday – Friday). If orders are placed on a weekend (Saturday – Sunday) delivery will be made on the following Tuesday.

Next day delivery is excluded on Public Holidays.

Delivery is fully tracked and delivery notifications via email are provided by the carrier. A signature may be required on receipt of your order.

If you refuse or fail to take delivery of products provided in accordance with these Terms, Bambino Mio cannot be held liable for any risk of loss or damage to the products.

Delivery in Ireland

A standard delivery charge of £5.95 is applied to orders delivered to the Republic of Ireland.

Delivery to the above territories is free on all orders over the value of £50.*

We aim to deliver all orders within 5-7 working days. While we endeavour to meet such time scales, we do not undertake to dispatch Products and/or commence Services by a particular date or dates and shall not be liable to you in respect of delays or failure to do so. Bambino Mio cannot be responsible for delays in Product delivery as a result of circumstances beyond the company’s control.

If you refuse or fail to take delivery of Products provided in accordance with these Terms, Bambino Mio cannot be held liable for any risk of loss or damage to the Products.

*Exclusions apply.

Worldwide delivery

If you live outside of the UK and wish to place an order please use the country selection in the top right hand corner of this webpage to select your country. If your country of residence is not listed, please contact us at enquiries@bambinomio.com or complete our contact us form.

Returns

REFUNDS, RETURNS & EXCHANGES

If you would like to return or exchange a product purchased directly from us, please download and complete our RETURNS FORM and include this with your returned items. Along with our returns form for items under 2kg you can print a free postage RETURNS LABEL and affix this to your parcel.

Returns Infographic

Bambino Mio will refund or exchange any product purchased directly from its online store providing products are in saleable condition and within 28 days of purchase (proof of purchase is required).

When returning products we advise you obtain a (free) certificate of posting. Bambino Mio cannot accept responsibility for returned items that are lost/damaged in the post.

Please note, due to the nature of the product if the product has been washed or worn the item is deemed ‘not saleable.’

ORDER DISCREPANCIES

If there is a problem with your order for which Bambino Mio is responsible please contact us at enquiries@bambinomio.com

RETURNING OR EXCHANGING DAMAGED OR FAULTY PRODUCTS

Bambino Mio will exchange or replace any damaged or faulty products covered by our guarantee. View our guarantee to see full details.

Bambino Mio will replace products which have been purchased directly from its online store at www.bambinomio.com/en.

If products are damaged or a manufacturing fault has been identified Bambino Mio will pay for the products to be returned.

If you believe your products to be faulty please contact us at enquiries@bambinomio.com

PRODUCTS PURCHASED FROM THIRD PARTIES

Bambino Mio will exchange any damaged or faulty products covered by our guarantee.

Bambino Mio will replace products which have been purchased from third parties providing that they are an official Bambino Mio stockist and a proof of purchase is provided.

If products are damaged or a manufacturing fault has been identified Bambino Mio will pay for the products to be returned.

If customers believe products to be faulty and are sending them back for inspection then the cost of this is to be met by you. If a manufacturing fault is identified then customers will be reimbursed for the cost of postage.

A refund can only be obtained from the original seller. 

Contact Us

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Bambinio Mio Ltd

12 Staveley Way,

Brixworth,

Northampton

NN6 9EU

UK