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Bambino Mio Ltd takes its obligations to protect your personal data very seriously and has taken steps to ensure compliance with the provisions of the EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
This Policy sets out the principles governing our use of your personal data including any personal data which you may provide through this website, when you contact us, when you buy our products or where we are providing you with a product or service.
For the purposes of data protection laws, Bambino Mio Ltd is the data controller and is therefore responsible for your personal data. We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Policy. If you have any questions, including any requests to exercise your legal rights, please contact the Data Protection Officer using the details set out at the bottom of this Policy.
Personal data does not include data where your identity has been removed or which is not associated with or linked to your personal data (anonymous data).
When you use our website, we may ask you to provide certain personal data, such as your contact details and demographic information. We may supplement the personal data that you provide with information we receive from our service providers, advertising networks, analytics providers, search information providers and/or other third parties including publicly available personal data which you have shared publicly via a platform such as Facebook or Twitter.
The personal data we collect might include your name, billing and/or shipping address, email address, IP address, country, language, telephone number, your baby’s due date/D.O.B, details of your previous orders and/or correspondence with us, your communication and marketing preferences, interests, feedback and survey responses, comments and product reviews. You may provide this information by filling in forms on our website or by corresponding with us via telephone, email or LiveChat. If you purchase a product from us, your credit/debit card information is not held by us or stored, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
Please note that where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or information that you request). In this case, we may have to cancel an order you have placed but we will notify you if this is the case at the time.
Personal information includes:
We may use your personal data to:
We may also use personal data which you provide to us where it is otherwise necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We also process usage data in an anonymized form for statistical purposes and to improve our website. We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Where we process personal data on the basis of a legitimate interest, as set out in this Policy, legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
When you apply for a job though our website, your data will be visible to HR and will be shared at the Company’s discretion with the hiring manager and other people involved in the recruitment process considering your job application.
We will not sell or rent your personal data to third parties and we will not share your personal data with third parties for marketing purposes.
We may pass your personal data to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you our marketing emails). However, when we use third party service providers, we disclose only the personal data that is necessary to deliver the service and we have a contract in place that requires them to keep your personal data secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your personal data to third parties beyond the Bambino Mio network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order.
We may also disclose your personal data to third parties for the protection of the rights, property or safety of our business, employees, workers, customers, suppliers and others. This includes exchanging information with other companies or organisations for the purposes of credit risk reduction, or the prevention of fraud or other crime.
If we or substantially all of our assets are acquired by a third party, personal data about our customers will be one of the transferred assets.
Our international sales facilitation and fulfilment partner is Globale U.K. Limited (“Global-E”), a company registered in England and Wales (company registration number 08632376) whose registered office is at 45 Leather Lane, London, EC1N 7TJ.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your personal data or by contacting us at email@example.com. You can change your mind at any time, and can update your preferences by contacting us.
We will not contact you for marketing purposes by telephone or email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us at firstname.lastname@example.org.
The accuracy of your personal data is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other personal data we hold is inaccurate or out of date, please email us at email@example.com, or write to us at: Bambino Mio Ltd, 12 Staveley Way, Brixworth, Northampton, NN6 9EU, United Kingdom.
You have the right to:
If you wish to exercise any of your above rights, please send a written request to us at the address listed at the end of this Policy, addressed for the attention of the Data Protection Officer.
You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may analyse your personal data to create a profile of your interests and preferences so that we can contact you with information relevant to you and improve the service we provide to you. We may also use your personal data to detect and reduce fraud and credit risk.
Our website may contain links to other websites run by other organisations. This Policy applies only to our website (www.bambinomio.com)‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ask your parent/guardian's permission beforehand whenever you provide us with personal data.
As part of the services offered to you through this website, the personal data which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your personal data outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your personal data may be transferred outside the EEA in order to provide you with those services.
Our full contact details are:
The Data Protection Officer
Bambino Mio Ltd
12 Staveley Way, Brixworth, Northampton, NN6 9EU, United Kingdom
Telephone: +44 (0) 1604 883 777
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep this Policy under regular review. This Policy was last updated on 05 August 2019.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Please note that information from job applicants including CVs, cover letters will be deleted from our records after a period of six months.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Below is a full list of cookies that we currently use on this website at the time of writing this update:
__utma, __utmb, __utmc, __utmz = from Google Analytics. These cookies are installed in a visitor's web browser when they agree to have cookies stored on their web access device. These cookies are used to collect information about how visitors use our website. We can then use the resulting data to generate reports that can help us improve the website experience. These cookies collect data anonymously; the resulting information allows us to identify the number of visitors who have come to the website, where visitors have come from, and which web pages visitors viewed while on our website.
Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking: "Tools" > "Internet Options" > "Privacy", and selecting "Block all cookies" using the sliding selector. This choice will, however, have a negative impact upon the usability of many websites, including this one.
Most browser companies provide instructions on disabling cookies on their web sites. The most popular browser companies are listed below;
You can learn more about cookies at AboutCookies.org
We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect. In addition, the access to and use of the personal data that we collect is restricted to our employees who need the personal data to perform a specific job role or activity. Where personal data is shared with third parties in line with this privacy notice responsible measures are used to protect your personal data.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
When you give us personal data, we endeavour to all reasonable take steps to ensure that it’s treated securely. Any sensitive information (such as credit/debit card details) is encrypted and protected with 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the in the search bar of web browsers such as Google Chrome.
While we strive to protect your personal data, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. You accept the inherent security implications of dealing online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default. Once we receive your information, we make our best effort to ensure its security on our systems.
In the case of communications by e-mail you should note that as e-mails are not currently encrypted (and may therefore be intercepted by third parties) and as the identity of the sender cannot be confirmed you must NOT provide your security details by e-mail and should avoid providing any personal data to us by e-mail. We will not provide personal data to you by e-mail.