Shipping & Returns

We’re here to help you use and get into a routine with your reusable nappies. If you’re having trouble using your nappies and would like some support and advise from us, click here to contact our nappy experts.

We accept returns for products purchased directly from us within 28 days of receipt. A valid proof of purchase is required. Products must be unopened, in their original packaging and in a saleable condition. For hygiene reasons we cannot accept products that have been washed, tried on or worn.

Click here to contact our team to submit a returns request and we’ll be in touch.

Once the products are returned, you will be notified once your return has been received and your refund has been issued. Your original delivery charge cannot be refunded and will be deducted from your refund amount. Your refund will be credited back to your original payment method. We aim to process refunds within 5-7 working days of the goods being received by us.

Unfortunately we cannot accept responsibility for shipping costs and lost or damaged packages in transit. When returning your items to us, we recommend you obtain a (free) proof of postage and keep a record of your tracking number when posting your return to us.

If you have received a damaged or faulty item upon arrival, please report this to us within 7 days of receipt by clicking here.

If you believe you have a product with a fault, click here to get in touch with our team. All of our products are covered by a product guarentee and if a true manufacturing fault has been identified we will investigate provide you with an exchange/refund.

Faulty products are deemed as manufacturing faults and does not cover general wear and tear of products or incorrect usage/care of products.

If products have not been purchased directly from us and from a third party retailer then you must contact that retailer if you would like to return/exchange a product.

If you have purchased your Bambino Mio product from a third party retailer, but believe your product is faulty, we can investigate this for you providing that they are an official Bambino Mio stockist and proof of purchase is provided.

Your nappies are covered by a product guarentee and if a true manufacturing fault has been identified, we will investigate and provide you with an replacement. A refund can only be obtained from the original seller.

Faulty products are deemed as manufacturing faults and does not cover general wear and tear of products or incorrect usage/care of products.

Please click here to get in touch with our team.